Your health data has one owner.
You.
DoctorUndo is built on the principle that patient and clinic data is sacred. We use industry-leading encryption, zero-access architecture, and strict data policies so your data stays yours.
How We Protect Your Data
Multiple layers of security — not just one.
AES-256 Encryption
All data at rest is encrypted using AES-256 — the same standard used by banks and governments. Data in transit is protected by TLS 1.3.
Verified Access On Every Request
Every request is checked against your signed-in identity and role before any record is returned — a clinic only ever sees its own patients and appointments, enforced server-side on every single API call, never just in the browser.
Phone OTP — No Passwords
Authentication is phone-number based with one-time passwords through a trusted identity platform used by millions of apps worldwide. No passwords means no password breaches.
Enterprise-Grade Cloud Infrastructure
Your data is hosted and authenticated on enterprise cloud infrastructure holding SOC 2 Type II and ISO 27001 certifications, backed by 99.9% uptime guarantees.
HTTPS Everywhere
All traffic is served over HTTPS with HSTS headers enforced. HTTP connections are automatically upgraded. SSL certificates auto-renew.
Automatic Encrypted Backups
Your data is automatically backed up with point-in-time recovery. Backups are encrypted and stored across multiple geographic regions.
Our Data Promises
Things we will never do — no exceptions, no fine print.
We never read your appointment data or patient records
We never sell or share your data with any third party
We never contact your walk-in patients for promotions
Clinic data and patient data are stored separately with strict access controls
You can request deletion of all your data at any time
WhatsApp messages are only sent with explicit booking context — never unsolicited
Common Security Questions
What you need to know about our data security practices.
How is my medical and appointment data protected?
All data on DoctorUndo is encrypted both at rest and in transit using bank-grade 256-bit encryption (AES-256 and TLS 1.3). This ensures that information sent between your device and our servers cannot be intercepted, and all stored data is kept in an unreadable, encrypted format.
Can other clinics or unauthorized people see my patients' records?
No. Clinical data — prescriptions, appointment notes, patient records — is only ever returned to a request that has been verified as belonging to that specific clinic, lab, pharmacy, or patient. Every API call checks your signed-in identity and role before any record is returned, so a clinic can only ever see its own data — never another clinic's.
Do you sell or share patient information with third parties?
Never. We have a strict zero-sharing policy. We do not sell, rent, or share patient phone numbers, appointment history, or clinical records with any insurance providers, pharmaceutical companies, or third-party marketing networks.
How secure is the account login process?
We use passwordless authentication via secure verified Phone OTP (One-Time Passwords). By eliminating passwords entirely, we prevent common security vulnerabilities like password sharing, weak credentials, and database password leaks.
What precautions are in place against data loss?
Our database systems are automatically backed up daily with point-in-time recovery enabled. Backups are encrypted and securely distributed across geographically isolated cloud data centers, ensuring your clinic's operational continuity even during a regional outage.
Is DoctorUndo infrastructure compliant with industry standards?
Yes. Our databases and application hosting reside on highly secure, enterprise-grade cloud infrastructure that complies with strict global standards, operating in environments certified under SOC 2 Type II and ISO 27001.
For Clinic Owners
We don't access your patient data
Your clinic's appointment records, patient information, and clinical notes are accessed only to operate and support the platform — never browsed, read for curiosity, or used for any other purpose. Application-level checks ensure every request only ever returns data belonging to your own clinic.
We never contact your walk-in patients
Patients who walk into your clinic but were not booked through DoctorUndo will never receive any communication from us. Their data is yours.
You control all communications
Every WhatsApp message sent through DoctorUndo is triggered by a specific action — a booking, a reminder, a cancellation. No marketing, no spam.
Delete your data anytime
You can request full deletion of your clinic's data at any time. We will process this within 72 hours with no questions asked.
Found a Security Issue?
We take security reports seriously. If you discover a vulnerability, please report it to us privately. We will respond within 24 hours and credit you if the issue is valid.
Report a Vulnerabilitysecurity@doctorundo.com